But try the replacements when they arrive and see how things go. Or you lucked out and got defective keypads. There could be interference in your area that is bordering on the frequencies used for Z-wave. Support can access more details about the state of the Z-wave network, helping to figure out what is going wrong with the connection on your keypads, which they have seen fit to replace. The community isn’t even publicly launched yet, so it’s fine for the basic announcements from the Ring team, and help from other users (plus occasional tips from the Ring team) and getting info to Ring regarding long-standing issues.īut losing communication is different than the keypad freezing when it’s being constantly powered. Their efforts to get you to call in are not because they didn’t read your post, but because the team that runs the community isn’t the support team, and don’t have access to all the tools as support does to diagnose problems. I know you said you talked to support but they’re basically saying they can’t really do more than tech support would. Not to be rude, but the issues you’re having are different than the single issue this post was created regarding, and that was the first time you mentioned the disconnections. Take care and I’m subscribed to the rss for the key communities, so I should see any announcements, though when an update on the keypad is available, it would be great to see it posted here too, and I can mark with a “solution.” The alarm base dimming was a big one, and I’m so happy about that. ![]() Beyond that, I’m just happy as new features and Integrations arrive. But I do hope the basic keypad functionality is fixed soon. There’s a lot of “coming soon” features floating around that are anxiously anticipated. ![]() That’s also why I haven’t shared this site with anyone, since I stumbled upon it by accident, and there’s no links to it on the main site yet.Įither way, thanks again, and I’m hoping for lots of big things in the next couple months. I totally understand about the new forum issue, being that it’s not officially official yet, and I assume managed by just a few of you at the moment. Still can’t use the tagging on mobile, but I know you see all the threads anyway. We’ll continue to monitor and make adjustments accordingly.Īs far as the keypad goes, be on the lookout for communication coming from the team very soon. As our first forum though, better safe than sorry I went ahead and made some adjustments. ![]() Upon taking a look at some of the ‘banned’ words, I agree they may have been a bit strict.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |